PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

  • POPPY JAMES collects information from you when you register, purchase in store or online or subscribe to our newsletter.
  • POPPY JAMES collects your contact information such as name, address, email and telephone, financial details: including credit card details to process your transaction. After processing a transaction, we do not store your financial details.
  • We may also use cookies to collect data on our website. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Cookies will monitor your activity on our website unless you deactivate them. You may choose to turn off cookies when you use our website.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

  • Personal information you provide – for instance, we ask you to provide your name and email address to register and manage your account, and/or to sign up for our newsletter. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums. You might also provide us with information in other ways, including by responding to surveys, submitting a form or participating in contests or similar promotions
  • Personal information obtained from your use of our website (browsing data) - when you use our website, we may use cookies to collect data on our website. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Cookies will monitor your activity on our website unless you deactivate them. You may choose to turn off cookies when you use our website.
  • Personal information obtained from other sources - if you use a third party service (such as google) to register for an account, the third party service may provide us with your third party service account information on your behalf, such as your name and email address (we don’t store passwords you use to access third party services). Your privacy settings on the third party service normally control what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modify your privacy settings directly on the third party service.

 

WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?

  • to create and manage your account, provide and personalize our services, process payments and respond to your inquiries;
  • to communicate with you, including by sending you emails about your transactions and service-related announcements;
  • to administer surveys, contests and other promotions;
  • to promote our services and send you tailored marketing communications about products, services, offers, programs and promotions
  • to analyze your interactions with our website so we can tailor our advertising to what we think will interest you;
  • to personalize your experience with POPPY JAMES;
  • to protect our and others’ interests, rights and property (e.g., to protect our users from abuse);
  • to resolve a complaint;
  • to enforce our terms of service and other legal terms and policies;
  • to comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests; and
  • for other related purposes.

 

HOW CAN WE SHARE YOUR PERSONAL INFORMATION?

We share personal information:

  • with our affiliates when it is reasonably necessary or desirable, to help provide services to you, to analyze and to improve the services we or they provide
  • with our business partners when our services are integrated with their third party services, but only when you have been informed or would otherwise expect such sharing
  • with our service providers that perform services on our behalf. We may use third parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf or assist with data storage
  • with third parties for advertising purposes, so they and we can provide you with tailored advertising and measures to monitor effectiveness
  • to process payments via an encrypted connection to our payment processor
  • to follow the law or protecting rights and interests if we determine that such disclosure is reasonable necessary to comply with the law, to protect our or others’ rights, property or interests, to enforce our terms of service, or to prevent fraud or abuse of users. We may disclose your personal information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements

 

WHAT RIGHTS AND CHOICES DO YOU HAVE?

  • You can contact us at any time to request access, update, change or delete your personable information. Please direct your request by contacting us at hello@poppyjames.co
  • If at any time you would like to unsubscribe from receiving POPPY JAMES emails, we include unsubscribe instructions at the bottom of our newsletter for you
  • Please note, for technical reasons, there is likely to be a delay in deleting your personal information from our systems upon receiving a request. We also will retain personal information in order to comply with the law, protect our and others’ rights, resolves complaints, or enforce legal terms of policies, to the extent permitted under applicable law

 

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

  • POPPY JAMES is powered by Shopify - an online e-commerce platform that allows us to provide our products and services to you
  • We collect the information voluntarily supplied by you through our website when we produce our products and services to you. If the personal information is not collected, we may not be able to provide you with the products and services we offer.
  • We hold all personal information in electronic and physical form. Your data is stored in access controlled premises through Shopify's data storage, general Shopify application, and in electronic databases requiring logins and passwords.
  • You can read more about how Shopify uses your Personal Information here:https://www.shopify.com/legal/privacy.

 

UPDATE TO THIS PRIVACY POLICY?

  • We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

HOW TO CONTACT US?

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@poppyjames.co or by mail using the details provided below:

233 Hollywood Road, 506 Hollywood Centre, Sheung Wan, Hong Kong Island Hong Kong SAR

Last updated: [April 1st, 2024]